Privacy Policy

Introduction

At Opalhouseshop.com, we respect the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, share, and protect information when you visit or make a purchase from our website.

Information We Collect

We only collect information that helps us achieve the purpose set out in this Privacy Policy. We don’t collect or store personal information unless you voluntarily provide it. The types of information we collect include:

• Contact information such as name, email address, mailing address, and phone number when you create an account, make a purchase, contact customer support, or sign up for our newsletter.
• Payment information such as card details and billing address when you make a purchase to complete transactions.
• Device information such as IP address, browser type, operating system, and access times to analyze site traffic and understand how our site is being accessed and used.
• Account information such as purchases, order history, wishlists, and profile details connected to your account with us.
• Feedback and correspondence such as survey responses, reviews, feedback emails, chats, or phone calls made to communicate with us.
• Social media information such as your social media handles when you interact with our brand’s social media accounts.
• Marketing preferences such as subscription status, survey opt-ins, and choices you make about receiving marketing communications from us.

How We Use the Information

We use the information collected for purposes outlined in this policy to:

• Fulfill your orders including processing payments, arranging deliveries, and providing invoices, shipping notices, and support.
• Respond to your queries and requests submitted via email, phone, live chat, contact forms, or social media.
• Send product updates and notifications about your purchases and orders.
• Improve user experience by analyzing site usage to optimize and personalize content and layout for your convenience.
• Send marketing communications you’ve signed up for about offers, new products, sales and more. These can be customized based on purchase history and interests.
• Prevent fraud and enforce our Terms of Service, e.g. detecting bots, spam, abuse etc.
• Comply with legal obligations for regulatory compliance, litigation issues, and official investigations.

When We Disclose Your Information

We don’t sell or rent your personal information to third parties for marketing. We only share data with:

• Service providers and contractors to fulfill orders and provide you support. They can only access information required for their roles and must comply with this Privacy Policy.
• Payment processors and gateway providers to authorize and complete transactions. This may include necessary data like contact details, purchase amount, and payment information.
• Shipping partners to deliver orders and provide tracking support. They receive contact and order details needed to make deliveries.
• Legal authorities and regulators when compelled by subpoena, court order, or other binding law enforcement requests.
• To complete a merger or sale of our company assets where your data is transferred to the acquiring organization who’ll honor this privacy policy. We’ll notify you before such a transfer.

How We Protect Your Information

We implement robust physical, administrative, and technical safeguards to secure your data including:

• Encryption of sensitive information in transit and at rest.
• Limiting access to your data only to authorized personnel on a need-to-know basis.
• Rigorous vetting of processors and partners enabled to access data as per contractual obligations.
• Regular audits and reviews of our security practices for GDPR, CCPA and other relevant compliance frameworks.

While we follow industry best practices, no method of transmission or storage can be guaranteed 100% secure. So while we strive to protect your information, we can’t guarantee or warrant its absolute security.

Your Choices and Rights

At Opalhouseshop.com, we respect your right to make choices about your privacy. You can:

• Opt-out of marketing by following unsubscribe links in emails, updating preferences in your account, or contacting us. We’ll honor your choice subject to any outstanding transactions.
• Review and update account information like your saved payment methods, profile details, marketing preferences etc. through your account dashboard.
• Request deletion of your account and data by submitting a request via our support email/form. We’ll comply unless we’re legally required to retain specific data.
• Obtain a copy of your data that we hold by making a request through [email protected]. We’ll furnish this electronically within 30 days of verification.
• Submit complaints or questions about this policy or data practices by emailing [email protected]. Our data protection team will acknowledge and investigate your complaint promptly.

If you’re in the European Union or United Kingdom, you also have rights under the GDPR like:

• Right to correction and rectification of your personal data.
• Right to data portability to obtain and reuse your information across services.
• Right to restriction of processing or object to processing of personal data.
• Right to erasure subject to our retention requirements.

Retention of Information

We’ll retain your data as necessary for the purposes outlined and delete thereafter unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

• Duration of your account and use of services.
• Time required to fulfill purposes outlined in this policy.
• Ongoing transactions, disputes, or investigations that require access to your data.
• Legal obligation to keep records based on applicable limitation periods.
• Guidelines under privacy laws like GDPR and CCPA.

Cookies and Tracking Technologies

We use cookies and similar technologies on our sites and services for authentication, security, and user experience. You can control cookie settings through your browser but note it may impact your ability to use our services.

Children’s Privacy

We don’t knowingly collect or use personal data of children under 16 years of age. If you learn that a minor has submitted information on our site without consent, please report it to us immediately so we can delete the information.

Changes to this Policy

As we update or expand our services, we may need to update this Privacy Policy to reflect current data practices. We’ll post any changes here and encourage you to review the policy periodically. If we have your contact details, we may endeavor to notify you directly of significant changes as well.

How to Contact Us

If you have any questions about this Privacy Policy or practices at Opalhouseshop.com, you can contact our Data Protection Team through:

Email: [email protected]

Phone: 334-273-4920

Address: 3558 Willow Greene Drive , Montgomery , Alabama

Please include your name, email address, site account handle, and purpose clearly in your message so we can respond promptly.

Conclusion

Your trust is important to us at Opalhouseshop.com. This policy sets out our commitment to responsible management of personal data. We’ll only collect and process information deemed absolutely necessary for delivering services while being transparent in our practices. Thank you for taking the time to understand our approach towards protecting your privacy!